Getting Started

Frequently Asked Questions


How do I install the app?

You can install this app from the Shopify App Store, or you can click here.

After you fill in the sign in form, you may be required to sign in to your store's admin panel where you can give this application permission to access your store's data, and set up the recurring monthly charges for your shop. The charges won't be applied to your store until after your free trial expires.

How do I print labels?

You can print labels directly from the orders screen on your store's admin panel. From the orders tab, select the orders you want to print labels for, and select the "Print Labels" option from the bulk actions drop-down box.

The drop-down box won't appear until after you select the orders.

This will generate a PDF file you can download and use to print the labels. You can also keep the PDF for your record, and re-download it later if you need to re-print them.

The labels may take some time to generate, depending on how many orders you selected. You can wait for them to be ready in the app, or you can leave and a link to download the labels will sent to your shop's primary email address when they are ready to download.

Does this app support label printers, like DYMO or Brother?

Yes it does. These labels are printed the same way as all the others. Simply download the PDF and print it on your label printer.

Was your question not answered?
Send an email to support@hi5dev.com and we will get back to you with an answer.

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